Complaints and compliments

How to tell us what you think

We aim to make it as easy as possible for you to tell us what you think.  That means we'll take feedback however you want to give it.

You can do this:

• By e-mail – enehl.enquiries@enehl.org.uk
• Using the Let Us Know form - you can download it by clicking on the link on the right.
• In writing - use our Freepost address:  East North East Homes Leeds Feedback, Freepost RRJX-YRTK-TACE, Leeds LS7 3YY
• In person - you can talk to us at any of our offices.
• By telephone - you can call our dedicated Feedback line: 0800 915 1600 or 0113 398 4711 if on a mobile

Compliments

We will:

• Acknowledge the compliment within 10 working days
• Pass it on to the right person to make sure the right person or people get the credit

Comments

We will:

• Acknowledge the comment within 10 working days
• Pass it on to the right person to make sure we give your views proper consideration

Complaints

We will:

• Acknowledge complaints within 3 workings days
• Pass your complaint to an Investigating Officer and will send you a written response in 10 working days.

East North East Homes Leeds is always looking for ways to improve our service, your feedback matters.

Complaints Procedure

• If you complain we will investigate and respond as a stage 1 complaint.
• If you are unhappy with the stage 1 result you can take it to stage 2 where a senior member of staff will investigate and respond.
• If you are still unhappy with our response you can ask us to review it at stage 3 with a panel of Directors.

If you are still not happy you can contact the Ombudsman:

• Phone: 0845 602 1983
• Write to: The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH