ENEHL are always asking residents to complete surveys so that we can improve the service we provide. In our section You Said, We Did, we will report on examples where we have listened to what you had to say and as a direct result improved on it.
You Said…
68% of respondents stated that direct debit is not convenient for them.
We Did…
We are currently working with the other Leeds ALMOS and BITMO to look at improvements to the direct debit system to increase the number of days available to pay by direct debit which will hopefully make it a more convenient way for customers to pay.
You Said…
From customer feedback it would appear that many of those in arrears, are in arrears due to housing benefit claims or budgeting problems and loss of work.
We Did…
A Campaign being undertaken to focus on customers affected by the new housing benefit changes. We will continue to promote our benefit advisor service in newsletters, arrears literature and have expanded the number of debt advice partner agencies e.g. Christians against poverty to maximise resources in this area.