You can call our Telephone Contact Centre on our free phone number, 0800 91 51 600 to report a new repair or enquire about an existing one.
You can report non-emergency repairs, Monday to Friday between 8:00 am and 6:00 pm. This number is available 24 hours a day, 365 days a year for the reporting of emergency repairs.
If you want to discuss a repair that you have already reported, please give us the order number. This helps us to find the details on our computer system quickly.
Before discussing any details with you we will carry out a security check which will involve asking you questions about yourself.
When you contact us to report a repair we need to know:
- Your name, address and telephone number.
- Details of the repair.Times that are convenient for us to come and do the work.
- Whether you are hard of hearing or if you have difficulty getting to the door when someone calls or if you have any other specific needs that we need to know about.
To find out more about your repair and booking an appointment click here.
