Sheltered Housing

Currently ENEHL manage 673 properties across the area.  Sheltered Housing is usually provided for people who are over the age of 60, who are either vulnerable due to ill health, frail or elderly. We currently have 22 sheltered schemes ranging from purpose built accommodation, studio flats and bungalows to multi storey flats.

Some of our sheltered schemes have communal facilities and some have a scheme support worker who lives on site or close by. Some of our schemes are covered by a team of staff who work 8am to 4pm and cover is provided during those hours. (Area Team Based Working)

Sheltered Housing Schemes at East North East Homes Leeds aim to provide convenient and comfortable accommodation designed to meet the needs of people requiring additional support, at the same time promoting independence and choice.

Please click on the link on the right to download our Sheltered Housing Guide to Independent Living and Support which will give you all the information you need to help make your choices.

As a Sheltered Housing tenant we aim to assist you to live as independently as possible so you can enjoy privacy and companionship should you wish. You also have the reassurance of knowing that support is available from your warden during day time working hours and the peace of mind that 24 hours a day care ring will respond should you require emergency assistance.

All of our sheltered accommodation units are fitted with an ‘alarm’ connected through to Care Ring.  In an emergency you can contact Care Ring Response Centre who have a team of fully trained response operators who will give all the advice and assistance you need. This team is available to respond to emergencies 24 hours a day 365 days a year by a trained professional team.

Click here if you would like more information on Care Ring Leeds

We work alongside Care Ring sharing information regarding your health and well being and the details which are held at the Response Centre need to be updated on a regular basis to ensure we can respond effectively in an emergency situation. All this information is dealt with in a professional and confidential manner.

Available sheltered housing is advertised on the Leeds Homes Website www.leedshomes.org.uk

Our Service Standards and Aims:

ENEHL Sheltered Warden Service "Aims to promote Independent Living Supporting Individuals through a Support Plan to ensure their lives are maximised and any identified Risks are Minimised".

ENEHL have a team of professionally trained staff who work in a professional manner all our staff should ensure that our customers receive a high standard of service and work to our Customer Service Standards. Use the link on the right to download a copy.

If you feel that you are not satisfied with the service that you are receiving please inform us through our customer Complaints Procedure.  Click here to download a copy

You can let us know what you think of the service by clicking here.

Customer Involvement and Consultation:

How to get involved: ENEHL have a sheltered tenants forum who have worked on various themes of service development with us to improve the services that you receive .

If you would like to know more please contact us on 0800 915 1600.

There are also many other ways that tenants are encouraged to get involved such as Tenants and Residents association and Tenants committees. If you would like to know more or become involved please contact our partnerships team on 0800 915 1600.

Our Sheltered Tenants can also help us to improve our services through our customer consultation questionnaire which is sent out annually to your home. You can view the Outcome of the reports on the right hand side for further information.

Page reviewed: June 2009

Page reviewed: October 2009