The support that is provided to you is funded through the Supporting People programme. This is a government programme that pays for housing-related support services that helps people to live independently and was established in 2003.
We are closely monitored on our performance through a Quality Assessment Framework by supporting people which aims to ensure that we deliver a service that meets your individual needs and aspirations at a National Government Standard.
To enable us to meet this we will complete a support plan with you, this is usually done approx 4 - 6 weeks after moving in and when you have settled into your new home
Your Support Plan and You.
We aim to deliver an individual and fair service to our tenants which enables living as independently and safely as possible within their own home. Often this is delivered by working with other services and agencies who will provide at home support such as cleaning, helping people bathe and dress, cooking meals etc. We also work alongside professional Health Services and advocate on your behalf to maximise your health and safety.
We will review your support plan with you on a six monthly basis and update and changes in needs or choice, we will however review this sooner if your health deteriorates or your needs have changed. If you feel that you do not need or wish to have a support plan completed at this time we request that you complete a Support Plan disclaimer form which enables us to monitor our performance. Should you change your mind on this please let us know and we will arrange to visit and get a support plan updated with you. Download your support plan using the links on the right.
How Are We Performing with Supporting People: Sheltered Services Are Improving:
We have Quarterly contractual meetings with Supporting People where we ensure that we are meeting the standards expected of us.
Through Service Development and Customer Consultation their has been a significant improvement with our performance and we have been graded accordingly on our performance this is measured in six standards and the table below shows our improved scoring: Our current scores reflect an improvement to C in 5 areas and a B in Protection From Abuse. We have an action plan to progress our scores even further and Supporting People will be interviewing our staff in relation to Protection from Abuse and Safeguarding Adults which should hopefully see us achieve level A score. Download the QAF Scores on the right
Safeguarding Adults Information
East North East Homes Leeds are committed to protecting and safeguarding vulnerable adults from abuse. If you or someone you know is experiencing abuse you can find out what to do by downloading the Safeguarding adults information.
Alternatively you can ring 0800 915 1600 and ask to speak to someone in the Supported Accommodation team for advice and support. All our team have training in Safeguarding adults and your call will be treated with strictest confidence. Download the Safeguarding Adults Information on the right