If you are a Secure Tenant, you have the right to have certain small urgent repairs which might affect your health and safety or security carried out to your home under the Right to Repair Regulations 1994.
These repairs must be carried out within a certain time.
The leaflet on the right outlines your rights to a repair and the list shows what repairs qualify under this scheme.
Compensation
If the second contractor doesn't do your repair in time you will get £10 in compensation. For every extra day you wait, you will get another £2. The most compensation that you can get for one job is £50.
You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you are responsible for or might have to pay for.
If you feel that you are entitled to compensation under the Right to Repair scheme, you should call us on 0800 915 1600 or 0113 398 4711 or visit one of our local area offices and tell us.
If we need to pay you compensation, we will arrange to send you a cheque for the amount we owe you. If you owe us any money, we will deduct the amount from your compensation.
You can download a copy on the right of: A better deal for tenants - your right to repair